Orders
How we handle your purchases
- All orders are subject to product availability at the time of purchase
- We may cancel orders due to stock issues, pricing errors, or fraud suspicion
- Order confirmation will be sent to your email or phone number
- You are responsible for providing accurate delivery and contact information
Order Cancellation
Contact us as soon as possible to cancel. Dispatched orders cannot be cancelled. Please see our Returns Policy.
Payments
Accepted payment methods
PH
PayHere
Visa, Mastercard, Amex — 5% discount
BT
Bank Transfer
Direct deposit or online transfer
KOKO
KOKO Pay
3 installments with service fee
COD
Cash on Delivery
Pay at doorstep. Delivery fee may apply.
We do not store your full card details at any time.
Cash on Delivery COD
Terms specific to COD orders
A delivery fee may be added to COD orders
You must be available at the delivery address at the agreed time
Full payment must be made in Sri Lankan Rupees to the delivery agent
COD Restrictions
We may restrict COD if orders are repeatedly rejected at delivery, contact details are incorrect, or fraudulent activity is suspected.
Delivery
Shipping timelines and expectations
- Standard delivery: 2–5 business days island-wide
- Express delivery may be available for selected areas
- Free standard delivery may be available on qualifying orders
Delivery Delays
We are not liable for delays caused by couriers, weather, holidays, or other events beyond our control.
Store Pickup
Collecting your order in-store
- Orders must be collected within the confirmed pickup period
- A valid order confirmation email or SMS must be shown at collection
- Uncollected orders may be cancelled
- Store pickup times may vary depending on availability
Product Information
Accuracy of listings and prices
- Minor colour or design variations may occur due to screen differences or batch changes
- Prices are in Sri Lankan Rupees LKR and subject to change without notice
- Stock availability is not guaranteed and updated periodically
- Pricing errors will be communicated before your order is processed
Prohibited Use
What you agree not to do
- Use the site for illegal or fraudulent activities
- Attempt to hack or disrupt our systems
- Submit false orders or personal information
- Reproduce or resell our content without written permission
Violation Consequences
Violations may result in account suspension, order cancellation, or legal action.
Changes to Terms
How we update our terms
We may update these terms at any time. Changes will be posted here with an updated date and a notice on our website.
Continued use of BloomsBell.lk means you accept the updated terms.
